FAQ
How do I shop online?
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive an order summary in your email. The order summary will also be stored in your account.
How is my order shipped?
Sochic abaya will ship orders daily all over the world by using FedEx shipping Service.
The Shipment Charge will be paid by the Buyer.
رسوم الشحن تدفع من قبل المشتري.
How long does it take for my order to reach me?
After you make payment, please allow 5-12business days for customizing and delivering the product.
How do I track my orders?
Visit the FedEx website for tracking the order
How can I exchange/return my order?
RETURNS
You will be eligible for a refund only if the product arrives back to us within 14 days from the day the order
was originally delivered. If we receive the product back 15-30 days of the day the order was originally
delivered, you will be eligible for store credit only. If the return arrives after 30 days of the day the order was originally delivered, it will be refused.
Shipping cost is non-refundable unless we ship an item in error.
Returns will require the customer to pay for return shipping.
*EXCHANGES
If your item arrives damaged, not as described, or is simply the wrong size for you, please contact us within 5 business days of receiving the item and we will gladly replace it. Please note you have 30 days from the date your order is delivered to qualify for an exchange. If the return arrives after30 days from the date the order was originally received by you, the customer, it will be refused.
Once you receive the exchanged item
What are your payment methods?
We accept Visa, Master card and Thawani pay on our website.
Can I customize my size?
Yes, by selecting your own size while placing the order.
How to create an account?
You can sign in with your email, phone number or via social accounts Google and Facebook